If you have a serious complaint or wish to make an appeal in relation to your test sitting or results, please read the ACER complaint and appeals policy.

Any complaints relating to test sittings should be reported immediately to your proctor at the time of your test session, and in writing to the ISAT Office immediately after your test session so that the issues can be resolved within the testing window.

Please note: It is not possible to schedule tests outside of the allocated test window. All technical and or delivery issues arising during remote testing must be addressed immediately and resolved during the allocated test window.

Test takers are advised that ISAT results are released only after careful calculation and extensive checking. For this reason remarks for any component of the test are not offered.

Complaints and appeals policy