Laws such as the Australian Consumer Law require refunds in certain circumstances. Apart from those circumstances, all money paid as part of a registration to sit the ISAT is non-refundable, for example, if you simply change your mind about sitting the ISAT due to personal circumstances.
Registration fees for ISAT will be refunded without charge if requested within 14 days of your registration date.
After that period, refunds will only be processed if applied by the close of the test taker's registered test window and an administration charge of AUD70 (including GST) will be deducted. After the 14-day period: refunds will only occur in accordance with the Australian Consumer Law or any other applicable law; and an administration charge of AUD70 (including GST) will be deducted.
Requests must be submitted online through your ACER account and a confirmation email will be sent to your registered email address if your request has been successfully submitted.
Refund requests must be completed by the dates shown.
Refund requests close
Test window 1: 9 January 2023 (9 pm AEDT)
Test window 2: 17 April 2023 (9 pm AEST)
Test window 3: 17 July 2023 (9 pm AEST)
Test window 4: 16 October 2023 (9 pm AEDT)